Furry Fit Terms & Conditions

Swim & Run Adventure Memberships:

PAYMENT & FEES-

The Swim and Run group adventure service runs as a weekly membership with your dog enrolled on the same day/s each week (like daycare for children!) with an auto-card payment one day prior to your first service each week. Once you have been emailed to sign up to our app and scheduling software you will have access to all of your dog's sessions, invoices and messaging. Here you can request changes, request new house sitting/house visits or cosy commutes!

Two weeks notice is needed to pause or cancel a week-to-week membership.

If a client would like to add any extra casual days that were not part of the original week-to-week payment option these extra days will be charged as a ‘drop in casual run’.

Drop in casual runs are charged as $40 per run.

CANCELLATIONS/CHANGES TO WEEKLY MEMBERSHIP

Scheduled sessions are customisable, for example if your dog will be away for some days/weeks, changes can be made prior to the invoice being auto-paid or with at least two weeks notice to weekly paying clients. Clients will only be charged for the days they need if notice is given  before the fortnight of week-to-week scheduled sessions starts. 

If Furry Fit needs to cancel a walk, credits will be added to your account or make-up walks will be changed to a different day where possible.

Furry Fit does not generally swap days for clients as there is only so many spaces each day for the group exercise sessions and care needs to be taken when considering dynamics and temperaments of dogs as well as pickup locations, by signing your dog up, you agree to a set day/s for the week to week payments until notice is given for cancellation, occasionally a day can be swapped if needed but this needs to be discussed and agreed upon.

If your dog is on heat, has an accident, falls ill etc and will be absent from the walks, where possible Furry Fit can try to place your dog on some make up days however this is not usually possible and unfortunately no refund is given for these circumstances happening a short notice.

PUBLIC HOLIDAYS-

Furry Fit does not operate the group dog walking sessions on Public Holidays. Public Holidays are not charged.

WET WEATHER- Furry Fit group exercise sessions run in wet weather if it is safe to do so. On occasion a session may be cut short due to wet weather/storms etc. On occasion a session may be cancelled due to extreme wet weather/storms. If this happens, a credit for the same value of the missed walk  will be applied to your account.

 

 

House Sitting and Stay n’Play House Visits:

PAYMENT- Payment is to be made by the due date on the invoice sent. There is a 10% discount on bookings made for seven days or more.

CANCELATIONS/CHANGES TO HOUSE SITTING, STAY N’PLAY BOOKINGS

- A 50% non refundable deposit will be kept if cancellation is made less than 24 hours before the start of a Stay n’play visit or a house sitting stay.

- If you arrive home early and do not inform Furry Fit, a cancellation fee of 50% will be charged for the cancelled Stay n’Play visit.

-If Furry Fit needs to cancel a Stay n’Play or house sitting service, a full refund will be given to the client.

PUBLIC HOLIDAYS-

-20% surcharge for any house sits and stay n’play visits that occur on any Public Holiday that will go directly to your Furry Fit sitter.

KEY RETURN-

• A flat fee of $20 will be charged if a sitter needs to return back to a client’s house at a later date solely to return a key.

EXTRA DROP IN RUNS WHILE HOUSE SITTING-

If you would like your dog to join our group exercise sessions during a house sitting service, they will be charged an extra $40 for that service on top of the house sitting fee.